Managing Partner
Adam Lawrence
Adam Lawrence is the creator of The Wheel of Sustainability and a recognized expert in applying Kaizen and continuous improvement principles to real-world business challenges. As the founder of Process Improvement Partners LLC, Adam partners with leaders and teams across manufacturing, distribution, service industries, and government agencies to drive sustainable, breakthrough results.
With decades of hands-on experience, Adam coaches, mentors, and facilitates teams to embed problem-solving capabilities that stick, empowering organizations to reduce waste and improve performance, creating lasting value for their communities and stakeholders.
Based in Lancaster, PA, Adam works globally while staying grounded with his family — his wife and son (his Board of Directors)
Education
VIRGINIA TECH
B.S., Industrial Engineering
Certifications
• Lean Manufacturing, University of Michigan
• Lean Product Development Program,
University of Michigan
Partner
Cody Bateman
In 1994 Cody Bateman utilized his knowledge of advanced analytics and database management to help define and promote the concept of Data Warehousing and is still globally recognized as one of the founders of Customer Relationship Management (CRM) and Data Mining. He received his Six-Sigma Master Black Belt certification when working with GE Medical Systems in 1998 and later doubled the number of black belts when he was a Director of Internet Services at Verizon. After three successful start-ups, Cody is back assisting corporations and non-profit organizations create a culture of continuous improvement. Serving more than 80 clients over the last 30 years in 11 countries, he has experience in almost all business sectors.
Education
Texas A&M
B.S., Computer Science/Electrical Engineering
Duke University
MBA, top ten graduate
Certifications
Certified SOX Professional (CSOX-P)
Lean Manufacturing, Villanova University
Six Sigma Master Black Belt (SSMBB)
Project Management Professional (PMP)
Business Continuity Professional (CBCP)
Eagle Scout (1977), Wood Badge (2001)
Partner
Carolina De Leon
Carolina De Leon is an energetic operations management professional with a decade of diverse experience. She obtained a BS in Chemistry from Florida International University and an MBA in Process Improvement from NSU. With a passion for fixing broken processes and devising innovative solutions to simplify business operations, Carolina has been facilitating Kaizen events since 2022, consistently driving an average of 15% productivity improvements from her events. Her background spans science laboratories, recycling material waste, and retail contact centers, equipping her with strong analytical skills and a data-driven approach to operational excellence. She is eager to apply her expertise to new challenges and opportunities in continuous improvement and business transformation.
Office Manager
Peggy Lawrence
Peggy Lawrence has been utilizing Lean and Kaizen thinking in the management of all family operations in the years that she has been married to Adam. Her organization skills and customer first approach help to ensure all aspects of support are well thought out, with great care given to the needs of clients.
Having moved all around the country, she brings a diversity in approach to the management of office operations and customer contact. Keeping Adam grounded and focused, she provides balance and structure to this growing concern.
Education
PEMBROKE STATE UNIVERSITY
B.A., History
Process Improvement Puppy
Sadie
Sadie joined Process Improvement Partners LLC in March 2021 and is responsible for keeping us on our toes. She specializes in playing, chewing, barking, and marketing. She is especially interested in “dog-earing” the pages of Adam’s book!
Born December 24, 2020, we’re so happy that she’s in our lives and look forward to the day that her puppy teeth fall out!
Education
PETSMART PUPPY SCHOOL
Graduated May 2021, with honors
PETSMART INTERMEDIATE TRAINING SCHOOL
Graduated November 2021, class valedictorian